We can offer a refund if an item is faulty (ie as in completely falling apart!), not as described, or doesn’t do what it’s supposed to. We do also offer a repair service if any item is found faulty, free of charge. Please contact me on email@example.com regarding your refund query.
To be eligible for a return, your piece of art must not damaged or marked and in the same condition that you had received it in. It must also be in the original packaging if the return postage is dated within 14 days (for UK) and 30 days (Rest of World) of the shipping date. A refund will then be issued within 5 working days of receipt of the returned piece if it meets the above criteria, but in this circumstance the postage cost is non-refundable.
Unfortunately we are unable to offer a refund to a customer on a commissioned/customised piece of art. In the case of a customised piece, this is a bespoke order and the piece has been specifically created for the individual customer, therefore cannot be returned or refundable. We also are unable to offer refunds when the customer knew an item was faulty when they bought it (ie knowing it was marked or damaged and still happy to purchase), damaged an item by trying to repair it themselves or getting someone else to do it, or no longer wants an item at their discretion (eg because they have decided that the item is the wrong size or colour, etc) when purchased
To return your piece, please return to:
Bad Bird Crafts
The Designerie, Makers House
88 Main Street
Please provide contact details, as I will be able to confirm receipt of return product and process your refund.